Refund Policy

1. Overview: This Refund Policy governs the conditions under which refunds are granted for IPTV services provided by Apollo Group TV Media Inc. (“Apollo Group TV”, “we”, “us”, or “our”). We aim to ensure a clear refund process and customer satisfaction while maintaining fair business practices.

2. Refund Eligibility Period: Customers are eligible to request a full refund within seven (7) calendar days from the date of their initial subscription purchase.

3. Conditions for Refund:

• Refund Request: Contact our support team within the seven-day period, including your name, account details, and reason for the refund.
• Non-Transferable: Refunds are only applicable to the original subscriber and cannot be transferred.
• Payment Method: Refunds will be processed using the original payment method used during purchase.
• Processing Time: Approved refunds may take 5-10 business days to reflect in your account.

4. Non-Refundable Circumstances:

• Renewals: The seven-day refund policy does not apply to subscription renewals.
• Partial Refunds: No partial refunds are offered for unused portions of the subscription after the seven-day period.
• Technical Issues: For technical problems, contact our support team before requesting a refund. We are committed to resolving issues within our control.

5. Cancellation of Service: Cancellations after the seven-day period must follow the procedures in our Terms of Service. No refunds are granted for cancellations made after this period.

6. Contact Information: For refund requests or queries, contact our support team at:

Email: support@apollotvstreaming.com

7. Policy Amendments: Apollo Group TV Media Inc. reserves the right to modify this Refund Policy at any time. Changes are effective immediately upon posting on our website or notifying users.